Emily Hanback

1801 N Thomas Ave, Evansville IN 47711 * 812.582.0830 * ehanback@gmail.com

 

Work Experience

Windstream Communications

Project Analyst/Coordinator, Mar 2013 – Present

Maintain tracker cataloging all OSP jobs in the state of Illinois; create Jobtracs for maintenance work orders as well as capital projects; close all projects (receive as-builts, reconcile sig sheets and change forms, generate invoices, process invoices through VIEW, ensure all documentation is uploaded to DocuShare and CAD is notified); forecast all capital projects monthly and reconcile with AP quarterly; provide monthly accruals calculated by estimated cost, percent of construction complete, and current spend; maintain contact with contractors, facilitate training in Windstream systems; create spreadsheets as needed; process all invoices sent in from engineering contractor or any other third parties

 

(TEK systems) Windstream Communications

SSP Contractor, Mar 2013 – Aug 2013

Maintained and distributed weekly Excel trackers for AT&T and FTTT projects, assisted with other reports including but not limited to budget comparisons, score card summaries and analysis, comparing Capital Detail and Goodman reports, analyzing job detail reports, identifying open incidents, and overhauling the splicers production report

 

Digestive Care Center

Administrative Clerk, Apr 2012 – Jan 2013 

Registered patients; took payments and balanced cash drawer; labeled, filed, and scanned charts; organized schedule; created, distributed, logged, and summarized results of multiple audits/reviews; created multiple monthly reports for governing body; maintained volume reports, maintained Anesthesia Care Associates statistics; summarized Patient Satisfaction Survey results; compiled, maintained and reported multiple listings of post-op complications; performed new employee training; sat on and took minutes for multiple committees

 

(HR Solutions) Mead Johnson Nutrition

Product Information Associate, May 2011 – Apr 2012

Received contacts, transferred/referred misdirected callers, determined if contact required special consideration or procedures, investigated and documented detail of customer contact, addressed customer needs, transferred/referred reporter to other staff or department(s) if indicated, made follow-up contacts, completed postcards for mailing, updated files as needed, assured regulatory compliance, closed file, handled documents returned to department

 

Roswell Regional Hospital

Centralized Scheduler, Sept 2010 – Dec 2010

Scheduled radiology and OR procedures, organized and delivered OR schedule to all departments and administration, interacted with patients and physician offices to resolve any issues, verified insurance standing, reorganized system of radiology procedures for better flow, developed educational spreadsheets to guide schedulers

 

St Mary’s Medical Center

Quality Assurance Analyst/Trainer, Aug 09 – Feb 10

Reviewed and corrected existing reports, assisted in system builds, assisted in creation of Patient Services auditing and education processes, maintained stats for Physicians Health Group and Ohio Valley Heart Care, synced physician tables between SMS and PHS systems, maintained stats for registration and scheduling staff, trained staff in both Patient Services and other areas in various systems, analyzed trends for write-offs due to no ABN, created spreadsheets to track activity of Patient Advocate team, worked as part of interdepartmental team created to correct compliance errors, coordinated training schedule for 150+ employees to learn seven new systems in 3 months, created monthly and quarterly reports using Press Ganey and HealthStream, co-chaired Committees for Customer Service, Policies & Procedures, and Quality Control

Patient Services Representative (Scheduling) Jan 08 – Oct 08; Team Lead, Oct 08 – Aug 09

Scheduled procedures, reviewed diagnoses for Medical Necessity, reviewed physician orders and attached to electronic charts, reviewed and created various reports, reviewed and updated all scheduled procedures in Pathways Healthcare Scheduling, held daily stand-up meetings, maintained daily department stats as well as random individual stats, helped create pilot for therapy evaluation schedule, reviewed tact time and staffing to redistribute workloads, created templates for patient payment plans, created spreadsheet to track incentive program, maintained scheduling blocks

Patient Services Representative (ER Registration and Patient Advocacy), Feb 07 – Jan 08

Obtained information from patients for registration and insurance verification, admitted patients, preregistered patients online, upgraded nightly log, screened patients for financial assistance, worked charge accounts for LifeFlight patients, checked insurance benefits, collected copayments, kept and closed cash drawer, participated in mass casualty drills, assisted visitors

Systems

Microsoft Suite with advanced expertise in Microsoft Excel, Express Query, MedAssets, Siemens, Pathways Healthcare Scheduling, McKesson Horizon Patient Folder, DCS/QCI, Press Ganey, HealthStream, Dairyland, CRIS, Lotus Notes, Cisco phone system, Global Procedure Document Management System, Allscripts, gMed, GIQuIC, Vital Axis, JobTrac, DocuShare, VIEW, Adobe, Skype for Business, JD Edwards, Showcase Query, Quickbooks

Education

Oakland City University: 2003-2006, emphasis on math and business

University of Evansville: 2002-2003

Pike Central High School: Graduated 2002, class valedictorian

Other

1- and 2- Rescuer Infant BLS Skills and 1- and 2- Rescuer Adult BLS with AED Skills testing

Merch Committee Head Demolition City Roller Derby 2014

 

References available upon request